Q: Do you do any kind of background check on your walkers?
A: Yes! We do a 50-state criminal background check and driving record check, as well as multiple interviews and a thorough reference check. We do not take shortcuts when it comes to choosing our staff!
Q: Will I get to meet my walker?
A: You will have a complimentary meeting with a member of our management team who will then "in walk" introduce your walker(s) at no charge to you. If you prefer to meet each of your walkers, we are happy to arrange it at a time that works for you. There is a nominal fee of $10 for a meet and greet with each walker.
Q: What if my walker is sick or their car breaks down? Will my pet still have a visit?
A: Yes! We assign primary, secondary, and tertiary walkers to each client, so your pet will always get their scheduled visit.
Q: How will I know my pets got their visit?
A: You will receive a report in real time at the end of each visit, which includes GPS tracking and photos! Your reports will come via text, email, or through the client app.
Q: Do you do pack walks?
A: Generally no, unless you come to an arrangement with another Untangled Leashes client that lives in the same neighborhood or building. If your dog likes other dogs and you have someone in mind, we are happy to walk your dog with a pal! 2-dog maximum.
Q: When am I billed for services? How do I pay?
A: For regularly-scheduled recurring walks, clients are billed weekly after services. For pet sitting, a 50% deposit is due 4 weeks before the start of services, then an invoice for the remaining amount is sent after services. Once your account is activated you simply add your credit card or checking account information! Invoices are sent on Fridays and your payment method is charged the following Sunday.
Q: How do I tip my walker/sitter?
A: Tipping is easy through the portal or the client application! Once you receive your invoice you can add a tip before making payment. You can also tip on previous invoices, even if they have been processed!
Q: How do I add, change, or cancel my service?
A: You can request new services, change existing services, or cancel a scheduled service through the client portal or client smartphone application. Please request changes before 8p.m. the day BEFORE your service, to avoid being charged. Text requests will not be accepted.
A: Yes! We do a 50-state criminal background check and driving record check, as well as multiple interviews and a thorough reference check. We do not take shortcuts when it comes to choosing our staff!
Q: Will I get to meet my walker?
A: You will have a complimentary meeting with a member of our management team who will then "in walk" introduce your walker(s) at no charge to you. If you prefer to meet each of your walkers, we are happy to arrange it at a time that works for you. There is a nominal fee of $10 for a meet and greet with each walker.
Q: What if my walker is sick or their car breaks down? Will my pet still have a visit?
A: Yes! We assign primary, secondary, and tertiary walkers to each client, so your pet will always get their scheduled visit.
Q: How will I know my pets got their visit?
A: You will receive a report in real time at the end of each visit, which includes GPS tracking and photos! Your reports will come via text, email, or through the client app.
Q: Do you do pack walks?
A: Generally no, unless you come to an arrangement with another Untangled Leashes client that lives in the same neighborhood or building. If your dog likes other dogs and you have someone in mind, we are happy to walk your dog with a pal! 2-dog maximum.
Q: When am I billed for services? How do I pay?
A: For regularly-scheduled recurring walks, clients are billed weekly after services. For pet sitting, a 50% deposit is due 4 weeks before the start of services, then an invoice for the remaining amount is sent after services. Once your account is activated you simply add your credit card or checking account information! Invoices are sent on Fridays and your payment method is charged the following Sunday.
Q: How do I tip my walker/sitter?
A: Tipping is easy through the portal or the client application! Once you receive your invoice you can add a tip before making payment. You can also tip on previous invoices, even if they have been processed!
Q: How do I add, change, or cancel my service?
A: You can request new services, change existing services, or cancel a scheduled service through the client portal or client smartphone application. Please request changes before 8p.m. the day BEFORE your service, to avoid being charged. Text requests will not be accepted.
