Q: When is payment due?
A: A 50% deposit is due in advance of service for Pet Sitting. Payment is due after service for dog walking. Payment is made easy through our Time To Pet Portal or your smart phone app.
Q: Will I get to meet my walker? Do you charge for this?
A: We assign primary, secondary, and tertiary walkers to each customer. This ensures we will always have a walker available who has walked your dog(s). You will have a complimentary meeting with a member of our management team who will then "in walk" introduce your walker(s) at no charge to you. Two people will walk your dog during the in-walk introduction so that all information is relayed in real-time. You will receive two post walk reports for this service. If you prefer to meet each of your walkers, we are happy to arrange it at a time that works for you. There is a nominal fee of $10 for a 15-minute meeting.
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Q: How do I add, change, or cancel my service?
A: Life happens! Please cancel your walk through the Time To Pet portal or your Time To Pet smart phone app before 9a.m. to avoid being charged. Text requests will not be accepted.
Q: Do you do pack walks?
A: If your dog likes other dogs we are happy to walk your dogs with a pal or two. We have found that it builds socialization skills and leads to a higher energy and more playful walk.